by studio98 | May 26, 2015 | News
Our May, 2015 Client Newsletter features: 5 Ways to Make Your Customers Fall In Love With You 3 Tips to Delivering Good, Old Fashioned Customer Service Customer Retention Facts Upcoming Events Click the link below to read the full issue of the newsletter. (PDF) May...
by studio98 | May 22, 2015 | Businesses
Quality – Speed – Price. These are the top priorities of clients searching for a mystery shopping partner. Quality – Look for an established mystery shopping firm which is a member of its trade association – the Mystery Shopping Professionals Association (MSPA). MSPA...
by studio98 | May 21, 2015 | Businesses
The value of using mystery shopping services is increasing as customer experience continues to be a key factor in building customer loyalty. A mystery shopping program can prove invaluable in the following ways: Monitoring staff performance Mystery shoppers can...
by studio98 | May 14, 2015 | Businesses
The examples outlined in this customer service blog post can serve as learning opportunities for us all in what NOT to do in business. Take a moment to review them and put them to use to overcome whatever customer service challenges your company might face. CUSTOMERS...
by studio98 | May 11, 2015 | Shoppers
Our Second Quarter 2015 Secret Shopper Newsletter features: Excerpts from “Oh No You Didn’t” Tips and Reminders MSPA News Hot Spots Click the link below to read this full issue of our newsletter for secret shoppers. (PDF) Shopper Newsletter Qtr 2...
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