by studio98 | Aug 25, 2015 | Businesses
There’s no doubt we are in a global economy, which means we’ve got to have a whole new view of our competitiveness as companies. In his article, “If you don’t, someone else will … the key to customer loyalty”, Guy Arnold suggests that it’s no...
by studio98 | Aug 20, 2015 | Businesses
Are you offering “differentiated service”? That means you’re standing out among your competitors in order to grow your profits and gain customer loyalty. Customers expect it, really, in the way that you are offering personalized, proactive and preemptive...
by studio98 | Aug 5, 2015 | Businesses
It may not be enough to offer your bank’s customers free cookies and trivia quizzes if they’ve managed–in this online world–to actually walk in your door. The customer experience they seek probably lies more in the people behind the...
by studio98 | Jul 31, 2015 | Businesses
Stopping at a nationally known burrito chain with a friend recently, I ordered one of their loaded burritos and asked if they would cut it in half—neither my friend nor I need to eat a whole burrito, as much as we love sour cream and guacamole. “I’m sorry, we’re not...
by studio98 | Jul 20, 2015 | Businesses
Earning a customer’s loyalty has always been important, but you may not realize that in today’s marketplace, it should become your number one priority. With the social media technologies available to everyone, instantly, a great customer experience can spread like...
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