by studio98 | Sep 18, 2015 | Businesses
I was second in line at the customer service desk where the elderly woman in front of me was trying to return a t-shirt. I was paying no attention until I realized the customer was saying the same thing over and over again: “But, if I didn’t buy it here,...
by studio98 | Sep 14, 2015 | Shoppers
Our Third Quarter 2015 Secret Shopper Newsletter features: Review of Customer Perspectives Tips and Reminders MSPA News Hot Spots Click the link below to read this full issue of our newsletter for secret shoppers. (PDF) Shopper Newsletter Qtr 3...
by studio98 | Sep 8, 2015 | Other
My adult daughter had only a day to use up the money in her work-based flexible spending account before it expired, so she went to Target to stock up on contact lense solution. It was on sale at a deep discount and so she put 5 bottles into her cart. Two boxes of the...
by studio98 | Sep 1, 2015 | Businesses, News
Our August, 2015 Client Newsletter features: building Customer Loyalty – What You Need to Know If you don’t, someone else wil … the key to customer loyalty The Six Stages of World-Class Customer Service Customer Retention Facts Upcoming Events Click...
by studio98 | Aug 28, 2015 | Businesses
In this article from SellingPower.com, the author has identified the 5 most irritating traits of some sales professionals—the kind that will just annoy the customer, not engage him or her. Talking too much. Your sales team must understand a customer’s needs and,...
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