by CP-Guest | Nov 14, 2019 | Businesses
The truth is, it is much more costly to lose customers due to a sub-par shopping experience. Did you know that American shoppers tell an average of 15 people about a poor service experience, versus the 11 people they’ll tell about a good experience? Worse, after one...
by CP-Guest | Nov 14, 2019 | Uncategorized
Nearly all customer facing businesses, from retailers to restaurants to hotels, utilize some type of mystery shopping program. These programs are designed to measure the customer experience, identify room for improvement and report that business is adhering to company...
by CP-Guest | Nov 14, 2019 | Businesses
According to Forbes Magazine’s reporting in 2013 more than 500,000 new businesses are started in the US each month. Moreover, the Small Business Administration reported in 2016 that the number of new small businesses has increased 49% since 1982. This creates a large...
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