by studio98 | Jan 29, 2016 | Businesses
You know that scene in the movie “Monty Python and the Holy Grail” where King Arthur and his knights have to answer three questions before being allowed to cross the rope bridge over the vast gorge? “What is your name?”, “What is your quest?”…etc. The knights are...
by studio98 | Jan 28, 2016 | Businesses
It’s not often you’ll find me yelling at people in a grocery store. It had come to that, however, after three different store clerks refused to sell me what I had wanted to buy, at the price advertised on the product’s shelf. It was “Pizza and...
by studio98 | Jan 22, 2016 | News
Our January, 2016 Bank Mystery Shopping Client Newsletter features: Tips on how to set up an effective mystery shopping/customer survey program A basic definition of Mystery Shopping More killer phrases Upcoming Events Click the link below to read the full issue of...
by studio98 | Jan 22, 2016 | Businesses
I happened to have arrived too early at the mall and the stores weren’t even open yet. However, I could walk through the mall’s thoroughfares and see inside the various retail stores, with staff members folding clothes and filling cash drawers. My destination was...
by studio98 | Jan 15, 2016 | Businesses
You don’t necessarily expect a great customer experience when dealing with the government, no matter which level of government we’re talking about, right? Imagine my surprise when I walked away from a recent government encounter with a smile on my face and saying to...
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