by studio98 | Sep 29, 2015 | Businesses, Shoppers
Perhaps you’ve been asking yourself, “What is mystery shopping?” This industry report from MysteryShopping.org breaks it down this way: Mystery shopping: Measures quality of service Evaluates compliance with regulations and workforce development...
by studio98 | Sep 22, 2015 | Businesses, News
Our September, 2015 Client Newsletter features: 3 Reasons Customer Service Trumps Everything How Companies Lose Clients Even Before They Win Them 5 Top Killer Phrases Upcoming Events Click the link below to read the full issue of the newsletter. (PDF) Septemer 2015...
by studio98 | Sep 18, 2015 | Businesses
I was second in line at the customer service desk where the elderly woman in front of me was trying to return a t-shirt. I was paying no attention until I realized the customer was saying the same thing over and over again: “But, if I didn’t buy it here,...
by studio98 | Sep 14, 2015 | Shoppers
Our Third Quarter 2015 Secret Shopper Newsletter features: Review of Customer Perspectives Tips and Reminders MSPA News Hot Spots Click the link below to read this full issue of our newsletter for secret shoppers. (PDF) Shopper Newsletter Qtr 3...
by studio98 | Sep 8, 2015 | Other
My adult daughter had only a day to use up the money in her work-based flexible spending account before it expired, so she went to Target to stock up on contact lense solution. It was on sale at a deep discount and so she put 5 bottles into her cart. Two boxes of the...
Recent Comments