by studio98 | Jun 30, 2015 | Businesses
The best way to ensure that your staff is providing the best possible customer service is by encouraging them to have a positive mindset that includes the five basic principles below, according to this article from UserLike.com. #1: Put Yourself in The...
by studio98 | Jun 23, 2015 | Businesses, News
Our June, 2015 Client Newsletter features: The 3 Best Ways to Select the Best Mystery Shopping Firm Designing the Right Mystery Shop Program For Your Organization Customer Retention Facts Upcoming Events Click the link below to read the full issue of the newsletter....
by studio98 | Jun 12, 2015 | Businesses
I learned recently that a beloved boutique in my little town was being sold to new owners. “Great!” I thought, because that boutique was NOT beloved by me. It was all about a little customer experience I had there. It all started 17 years ago. I was on...
by studio98 | Jun 8, 2015 | Businesses
I didn’t expect to want to leave my old life behind just because I’d walked into the Grappone Toyota Auto Dealership in Concord, NH. I was perfectly happy with my life, my job, and the guy who fixed my car. (In fact, I’ve blogged about him...
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