by studio98 | May 29, 2015 | Businesses
Did you know it takes between 5 and 15 contacts to close a sale? One of my prospects was giving his employees a sales pep talk and used Customer Perspectives as an example. He told them that he receives an e-mail or phone call from us once or twice a year, every year....
by studio98 | May 28, 2015 | Businesses
Every store or every branch of your business needs to convey the same positive customer experience as every other store. A consistent customer service experience is going to help you grow and a formal program of mystery shopping can help you achieve that consistency,...
by studio98 | May 26, 2015 | News
Our May, 2015 Client Newsletter features: 5 Ways to Make Your Customers Fall In Love With You 3 Tips to Delivering Good, Old Fashioned Customer Service Customer Retention Facts Upcoming Events Click the link below to read the full issue of the newsletter. (PDF) May...
by studio98 | May 22, 2015 | Businesses
Quality – Speed – Price. These are the top priorities of clients searching for a mystery shopping partner. Quality – Look for an established mystery shopping firm which is a member of its trade association – the Mystery Shopping Professionals Association (MSPA). MSPA...
by studio98 | May 21, 2015 | Businesses
The value of using mystery shopping services is increasing as customer experience continues to be a key factor in building customer loyalty. A mystery shopping program can prove invaluable in the following ways: Monitoring staff performance Mystery shoppers can...
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