by studio98 | Feb 20, 2015 | Shoppers
Our First Quarter 2015 Shopper Newsletter features: Phone Shops – The Pros and Cons Tips and Reminders Hot Spots Click the link below to read the full issue of the newsletter. (PDF) Shopper Newsletter Qtr 1 2015
by studio98 | Feb 20, 2015 | News
Our February, 2015 Retail Client Newsletter features: What Your Customers Really See: Mystery Shopping Explained 8 Reasons Why Retailers Should Employ Mystery Shoppers Customer Service Statistics Upcoming Events Click the link below to read the full issue of the...
by studio98 | Feb 20, 2015 | News
Our February, 2015 Bank Client Newsletter features: 10 Keys to an Effective Mystery Shopping Program Measuring Customer Satisfaction in the Banking Industry Customer Service Statistics Upcoming Events Click the link below to read the full issue of the newsletter....
by studio98 | Feb 19, 2015 | Businesses
Phone calls to hotels are on the rise? This is probably because of the omnipresence of SmartPhones in which a person can simply choose “click to call” to make a booking. Are your hotel’s call centers and staff prepared to handle this upswing? You may want to consider...
by studio98 | Feb 13, 2015 | Businesses
A recent study of 139 franchisors turned up some interesting finds after mystery shoppers made telephone contact with the companies. Eight percent of the franchises actually didn’t have a phone number or had a wrong phone number listed on their company website! Only...
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