What is good customer service?

by | Nov 21, 2014 | Other

We’ve all had those experiences: a retail clerk that cannot put their cell phone down long enough to answer your question. a customer service rep on the other end of the phone who says they can’t help you, so they transfer you to someone else who also can’t help...

Reward your Whistle Blowers

by | Nov 18, 2014 | Businesses

The banner on the web site said “Free art setup.” But when the customer went to order a product with his business logo on it, a setup charge was added. He mentioned this to a customer service rep, who explained that the banner was referring to a different type of...

Trusting your customers will reap rewards

by | Nov 14, 2014 | Businesses

It was one of the more stupid things I’d done in a long time: With a rare Saturday all to myself, I hopped in the car and drove 1.75 hours northward to a tourist/shopping destination, King Arthur’s Flour in Norwich, Vermont.  I had one required purchase to make, and...