by studio98 | Aug 29, 2014 | Other
It may be fair to say that interpersonal communications skills are the very foundation of excellent customer service. If you or your employees don’t have them, chances are your customer service is going to suffer for it. I was recently hell-bent on finding the...
by studio98 | Aug 26, 2014 | Other
You may have heard this recent horror story out of Comcast, the vast cable company that is the largest in the world. A frustrated customer recorded his phone call with their customer service and it wasn’t pretty. The company had already caused too many problems to...
by studio98 | Aug 21, 2014 | Other
Has this ever happened to you? I was shopping online for software when a chat window popped up to ask if I would like assistance. I initiated the chat and asked about a product I was interested in. After giving me the canned, “I’d be happy to help you...
by studio98 | Aug 14, 2014 | News
August 2014 Client Newsletter – Complaints Are Important to Your Business
by studio98 | Aug 8, 2014 | Shoppers
Shopper Newsletter Qtr 3 2014
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