by studio98 | Jul 31, 2014 | Other
It’s safe to say that I had never stepped foot into a Harley Davidson showroom and repair shop. For one, I don’t own, nor have I ever ridden, a Harley Davidson. Yet, when one of my best friends came for a visit from distant lands riding his “bike”, I was compelled to...
by studio98 | Jul 28, 2014 | Businesses
Someone seemed to have declared it Stellar Customer Service Day. It was an extremely hot, busy midday in the shopping corners of New England and every sales associate or clerk I came across seemed to have recently come from a training class in “How to impress your...
by studio98 | Jul 23, 2014 | News
July 2014 Client Newsletter – Keep Those Customers Coming!
by studio98 | Jul 22, 2014 | Businesses
Entrepreneur.com offers a new article featuring 10 over-the-top customer service stories that show at least some companies are actually putting their customers first, not just saying they do. Click through to the full article for inspiration, but here’s a summary:...
by studio98 | Jul 15, 2014 | Businesses
Mystery shopping firms such as ours, Customer Perspectives, are used to evaluate the customer’s experience by sending qualified evaluators (the mystery shoppers) into retail outlets, banks, restaurants, and other types of businesses. The evaluator then reports back...
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