Are you delivering pain-free customer service?

by | Mar 31, 2014 | Businesses

The folks at Forrester have identified what this research firm sees as the top trends in customer service for the year 2014. In short, we are all living our lives online these days, using various devices, and the research is showing that customers want to be able to...

Keep these 10 commandments in mind

by | Mar 5, 2014 | Businesses

This article gives a quick “10 Commandments” of good customer service, worth a review by anyone whose job it is to serve customers. Here is our summary of the list. The customer is your boss. Listen to the customer. Identify the customer’s needs and meet them. Treat...