by studio98 | May 29, 2013 | Shoppers
Arizona is the latest state to be hit with an epidemic of mystery shopping scams, where unsuspecting potential employees get taken in by a fake cashier’s check with which to shop. The victims deposit the check in their own bank and wire the money to the culprit. The...
by studio98 | May 14, 2013 | Businesses
Three times in the last month I have felt as if I’d suddenly begun speaking Swahili and hadn’t noticed. This was when the sales clerks to whom I had just spoken seemed to have not heard a word I said. Was I speaking Swahili? Was their internal radio tuned to a far...
by studio98 | May 10, 2013 | Businesses
You might have the best sales team in the country, but if you don’t have the customer service chops to back up your sales, you may not see repeat customers. The hallmarks of good customer service include the following 8 things. Master these and you’ll go a long way...
by studio98 | May 3, 2013 | Businesses
This wonderful article covers A LOT of customer service territory, but its bottom line is that good customer service can only be provided by employees (and management, perhaps?) who care about what they’re doing and the people they are trying to serve. When...
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