by studio98 | Apr 26, 2013 | Businesses
In this interesting article from The Huffington Post, the White House Office of Consumer Affairs has reported: 78 percent of consumers have ended a transaction due to bad service. Only 4 percent of dissatisfied customers actually speak up. Loyal customers are worth up...
by studio98 | Apr 19, 2013 | Businesses
A customer will break up with your business if you ignore him or her. That’s a fact. According to a study mentioned in this article, you have the potential to lose 20 percent of your customers if you fail to nurture the relationship. One way to nurture customers is...
by studio98 | Apr 17, 2013 | Businesses
I first learned the importance of competitor intelligence in business graduate school. There, our professors empha¬sized that every business is duty-bound to understand not only who its competitors are but also their competitive strengths and weaknesses. Only then can...
by studio98 | Apr 17, 2013 | News
April 2013 Client Newsletter
by studio98 | Apr 12, 2013 | Businesses
By hiring a mystery shopping firm such as Customer Perspectives, you can get a handle on four key aspects of customer service and your employees: 1) A mystery shopper can give a “customer’s eye view” of your products, your store and the way employees handle customers....
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