by studio98 | Jan 28, 2013 | Businesses
If your business has slacked off lately, you’ve received complaints about employees or you’ve had a lot of negative reviews online, you might need to hire the services of a mystery shopping firm such as Customer Perspectives to get to the bottom of things. Mystery...
by studio98 | Jan 24, 2013 | News
January 2013 Client Newsletter – 10 Commandments of Great Customer Service – x 3!
by studio98 | Jan 22, 2013 | Shoppers
It’s no secret that “mystery shopping” has become a favorite of con artists, luring people into spending their own money to shop and to enroll in training programs, for example. An article from Measurecp.com points out that the scams are extending into email...
by studio98 | Jan 16, 2013 | Businesses
Flying certainly is fraught with all sorts of opportunities to create unhappy customers, including ones that are unhappy even when circumstances are outside of everyone’s control. On a recent holiday season trip, a very early morning flight had been cancelled by the...
by studio98 | Jan 11, 2013 | Businesses
Business partnerships can lead to some sticky situations like the one described in this MediaPost.com article, where we learn that, even though a partner company may have made a mistake, your company should take responsibility for it. In this example, a customer...
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