by studio98 | Dec 12, 2012 | Shoppers
Back in my days when I worked in retail for a number of years I wished I had a job where I would evaluate sales associates on their customer service skills. We had comment cards available to all our shoppers if they chose to comment about our service, but it wasn’t...
by studio98 | Dec 12, 2012 | Businesses
1. In person, one on one: One of the best ways to gain impact from mystery shops is to meet with employees one-on-one to discuss results. If an employee does not score well on a shop, managers need to coach the employee privately. They can discuss ways to improve the...
by studio98 | Dec 6, 2012 | Businesses
Providing excellent customer support leads to customer loyalty and higher profits. That means your company’s processes for customer support need to be continuously evaluated for effectiveness. This article suggests three top reasons for improving everything you do in...
by studio98 | Dec 5, 2012 | Shoppers
Shopper Newsletter Qtr 4 2012
by studio98 | Dec 3, 2012 | Businesses
I first learned the importance of competitor intelligence in business graduate school. There, our professors emphasized that every business is duty-bound to understand not only who its competitors are but also their competitive strengths and weaknesses. Only then can...
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