by studio98 | Sep 30, 2012 | Other
In this article from SeniorHousingNews.com, conducting a mystery shopping or customer evaluation program at a senior living community can reveal gaps in the organization’s marketing efforts, determine how one community compares to another, find out if sales staff are...
by studio98 | Sep 24, 2012 | Other
One thing to think about when you’re developing a mystery shopping program using a company like Customer Perspectives is the age groupings of your employees, the ones who will be evaluated based on their customer service abilities. To use the results of the mystery...
by studio98 | Sep 19, 2012 | Businesses
Mystery shops have led to more personalized e-mail communication Wouldn’t it be great to see exactly how employees communicate with your customers via e-mail? Lake Sunapee Bank ($670 million, Newport, New Hampshire) now has that ability. With its...
by studio98 | Sep 18, 2012 | Businesses
Employees and supervisors can hear the tone of the conversations Lake Sunapee Bank ($670 million, Newport, New Hampshire) has taken its existing mystery shopping program up a notch, says Angie Deschenes, VP/Retail Banking. “We’ve done in-person and...
by studio98 | Sep 18, 2012 | Other
One thing to think about when you’re developing a mystery shopping program using a company like Customer Perspectives is the age groupings of your employees, the ones who will be evaluated based on their customer service abilities. To use the results of the mystery...
Recent Comments