by studio98 | Aug 28, 2012 | Shoppers
Cathy Stucker is the author of “The Mystery Shopper’s Manual” and in that book, she offers these answers to commonly asked questions from those considering taking up mystery shopping. What is mystery shopping? Mystery shoppers are paid to act as...
by studio98 | Aug 27, 2012 | Businesses
There is a Target and a Walmart in my neighborhood. Prices are pretty similar – Walmart is probably cheaper. Why then, do I continuously find myself at Target for various and sundry items? In short, Target “gets” the concept of customer service. Whenever I need to...
by studio98 | Aug 15, 2012 | Businesses, Shoppers
In article on AssessmentCompetency.com written by Joseph Then, the mystery shopping process in a retail setting is explained. The author writes that mystery shopping is a method to evaluate employee performance by watching the way an employee interacts with a...
by studio98 | Aug 15, 2012 | News
August 2012 Client Newsletter Quality Service Tips
by studio98 | Aug 10, 2012 | Businesses, Shoppers
In an article from the Daily Local News of West Chester, PA, Gretchen Metz, writes that mystery shopping is a way to determine whether the customer’s impression of a store’s customer service is in sync with the store’s promise of good customer...
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