by studio98 | Dec 16, 2011 | Businesses
Customers do not want to hear about your problems when you fail to meet their expectations. They don’t care that it was your…suppliers’, employees’, weather’s fault. They want you to do what you said and, when you can’t, set it right. No matter what went wrong, if you...
by studio98 | Dec 12, 2011 | Businesses
The process of using a mystery shopper to evaluate your business usually focuses on the customer service you and your employees are offering. But just what constitutes good customer service and a good customer relationship? This article highlights eight top areas to...
by studio98 | Dec 9, 2011 | Businesses
So, let’s say you’ve had a mystery shopper come to evaluate your business through an agency like Customer Perspectives. Then what? How do you best approach your employees about making improvements or to get their feedback on the types of things measured in the mystery...
by studio98 | Dec 5, 2011 | Businesses
If you’re in business, you’ve probably heard at least one of the myths on this list of 10 and have adopted it as your customer service practice. Never put callers on hold? Maybe. Maybe not. It’s more important what happens on that call after someone picks up than the...
by studio98 | Dec 1, 2011 | Businesses
In a study of 14,000 bank customers, 55 percent of respondents indicated they would leave a particular bank if they experienced poor customer service. A bank’s image only mattered to 27 percent of respondents. Furthermore, the extensive survey showed that the role of...
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