by studio98 | Aug 29, 2011 | Businesses
Building trust and establishing a relationship with your customer are keys to creating a lifelong customer, according to this Forbes article. Such a relationship can start by making sure you’re delivering the “wow” in customer service. You go beyond what that customer...
by studio98 | Aug 15, 2011 | Businesses
Did you know American customers are willing to pay more for good customer service? According to this article from Business News Daily, consumer research done by American Express recently showed that customers will spend up to 13 percent more for what they perceive as...
by studio98 | Aug 5, 2011 | Businesses
Businesses that need the services of a mystery shopping company too often look at the quantity of reports that a company can provide when, really, it should be about quality, according to one expert. The primary purpose of a mystery shopping company such as Customer...
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