Take Your Business to the Next Level
Improve your customer service!
Improving Customer Service
With Customer Perspectives
The customer service your employees provide has a great impact on the engagement and loyalty of your customers. But how do you know when there’s room for improvement?
That’s where Customer Perspectives, a division of Jancyn, can help, letting you see where your company is delivering first class service and where there are opportunities for improvement. Not only does this process benefit your customers but can also improve employee morale while contributing to the bottom line.
See Service From
Your Customers’ Perspective
- Uncover your specific customer service issues
- Measure your training effectiveness and pinpoint training needs
- Identify your exemplary employees
- Target individual manager effectiveness
- Analyze real world interaction with your employees
why not start today?
why not start today?
Our Services
Out-Service the Competition
This short American Express Open Forum video features Customer Perspectives’ owner Judi Hess explaining how mystery shopping works to gain customer insight for a business in Connecticut and shows what kind of valuable feedback is available from Customer Perspectives and how that feedback can be used in improving customer service and the overall customer experience.
Our Services
Why Choose Customer Perspectives?
- A Charter member of the Mystery Shopping Professionals Association of North America, Customer Perspectives™ is one of the original mystery shopping companies, serving businesses across the U.S. since 1987.
- Extensive experience improving customer service in many verticals including retail, healthcare, and banking / financial services.
- Customized services to meet each client’s needs and goals.
Responsive customer service, easy-to-use reporting and a 100% satisfaction money-back guarantee.